Turn Around Time
Our first policy is to work with you to serve your patient. We realize that accomplishing this goal sometimes requires each of us working with the patients time needs above ours. For this reason we offer same day turn around for procedures such as relines, repairs, additions to partials, and simple flippers.
Rarely, but we can’t always guarantee these procedures without advance notice. For this reason, we keep a calendar of “same day” procedures to better serve you.
When you schedule a patient for a same day procedure, give us a call and we’ll reserve that time for you and give you a confirmation that you include in your schedule, ensuring that you get yours back that day. Early morning is best so we can have them in the lab by 10:00 am to get them back to you by 2:30 pm. The number of days listed do not include the day picked up or the day delivered or weekends.
Warranty Policy
Our warranty philosophy for all appliances is that they will fit the model provided by you. If the fit becomes a concern at the time of try- in there will be no charge for a remake. If this becomes a repeated problem, we will help you to reevaluate the impression to see if we can get the problem resolved. In regards to full dentures, we will guarantee the fit of a proper master impression. A preliminary alginate is seldom adequate for a final product. If the fit of a new appliance is questionable, we must be notified as soon as. Any decision to remake an appliance must include the lab at the time the decision is made.
With temporary acrylic partials, as healing takes place, the extraction site shrinks which creates alveolar distortion. For this reason we will guarantee the prosthetic for 6 months- 1 year.
If during any part of the construction phase the lab suspects an inadequate impression, improper bite, or questionable decision on the customer’s part, we will notify. .
Your Office Visits
There are times when the patient and doctor are best served by a technician assisting chair side or the patient coming to the lab. In these situations there is no charge for the first hour, After a $20.00 per hour charge will be added to the total bill. There are also times when it is necessary for the lab to initiate an office visit for clarification and there is no charge for this.
Payment Of Fees
Payment is required with the case unless other arrangements have been made. We also offer a net 30 days payment service with approved customers. All Statements are sent out on the 25th of each month or that following business day
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